Support
 
Survey
 

Customer satisfaction is always on top of our priorities. To help us serve you better, you can complete questionnaire below. Your candid and thoughtful reply will help our evaluation. Your response and any comments will be treated with utmost confidentiality.

Company Name :
Contact Person :
Business email:
 
General Information

1. I am ________________ user.

AutoCount Accounting
AutoCount Accounting Express
AutoCount Payroll
AutoCount Point of Sale

2. I had been using this product for

Less than 1 month
Less than 3 months
Less than 6 months
Less than 1 year
1 year and above

3. I came to know this product from

Sin Chew Daily
Oriental Daily
The Star
Friends
Website
Accountant / Auditor

How do you evaluate our products?

1. The software installed on my computer is a high-quality product.

Strongly agree
Agree
Disagree
Strongly disagree

2. The software installed on my computer process transaction at faster speed.

Strongly agree
Agree
Disagree
Strongly disagree

3. The software installed on my computer has strong and stable database.

Strong agree
Agree
Disagree
Strongly disagree

4. The software installed on my computer is easy to learn and understand by first time users.

Strongly agree
Agree
Disagree
Strongly disagree

5. The software installed on my computer is adequate for my job function

Strongly agree
Agree
Disagree
Strongly disagree

How can we support our customer better?

1. When encounter technical problems, I prefer

Online support
On-site support
Phone call support

2. Averagely, I call to technical support

Every week
Every two weeks
Every month
Seldom call
Never call at all

3. Technical support is easy to access by phone.

Strongly agree
Agree
Disagree
Strongly disagree

4. Advice from support department had been helpful to solve my problems

Strongly agree
Agree
Disagree
Strongly disagree

Finally

1. I am willing to recommend AutoCount products to others.

Strongly agree
Agree
Disagree
Strongly disagree

Thank you for taking the time to fill out our survey.
We rely on your feedback to help us improve our services.
Your input is greatly appreciated.


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